Exchange & Refund Policy

At Imagination Apparels, customer satisfaction is our priority. Please read our Exchange & Refund Policy carefully before placing your order.

Exchange & Refund Policy

• Imagination Apparels follows a No Refund Policy, except in cases where a product is received with a verified manufacturing defect.

• Items purchased at 50% OFF or higher are not eligible for exchange or refund.

• Any claim regarding a defective product must be reported within the specified claim period along with clear images/video as proof. Approved claims will be processed within 14 working days.

• Once a defect claim is approved, customers may exchange the item for another product of equal value, subject to stock availability.

• Shipping charges are non-refundable. Customers are responsible for the shipping cost of returning items for exchange.

• Imagination Apparels does not offer cash refunds or a money-back guarantee on purchased products.

• Products that have been worn, washed, used, altered, or damaged by the customer are not eligible for exchange.

• All original tags, labels, packaging, and invoices must be intact when requesting an exchange.

• Product colors may vary slightly due to differences in screen resolution, lighting, and device settings. Such variations are considered normal and are not valid grounds for exchange or refund.

• Seasonal exchanges are only allowed within the same season. Summer articles can only be exchanged for Summer products, and Winter articles can only be exchanged for Winter products.

• Exchange requests submitted after the eligible period may not be accepted.

• Imagination Apparels reserves the right to reject any exchange request that does not comply with this policy.